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HUMAN
RESOURCES & ORGANISATIONAL DEVELOPMENT
As Corporate
and Organisational Psychologists, our focus is on
service organisations, especially in high contact services. Examples
are hospitality, retail, finance or professional services where
the employee or professional service creates the branded experience
through direct customer contact.
We have special
expertise in linking organisational behaviour programs with strategic
management, marketing and customer service objectives.
We take an
Internal Branding and Services
Marketing approach to the HR function in that we recognise
the integration of the...
Services Management Trinity:
Marketing
- Human Resources
- and
- Operations Management
- to deliver
-
- A
total approach to Customer Experience Management©™
For Hospitality
clients we offer:
A
total approach to Guest Experience Management©™
and extend the
principle of Hospitality to all service organisations through:
Hospitality:
The Ultimate Customer Experience©™
Psychologica® can
conduct:
- Assessments
for Performance, Selection and Recruitment
- Corporate
Climate and Culture Audits
- Internal
Branding Strategy and Programs
- Employee
Experience, Satisfaction and Commitment Surveys
- Leadership
and Team Development Workshops
- Strategic
Planning Facilitation
As registered
psychologists we have full access to the use of psychological
tests for assessment, diagnostic and developmental purposes.
Using the Emotionworks®
knowledge
base we assess and conduct workshops and seminars on
- Emotions
in Organisations
- Emotion and
Leadership
- Emotional
Labour
- Emotional
Intelligence
- Emotional
Competence
- Emotions
and Well-being
- Working with
Consumer Emotions
- Customer
Experience Management
We have been
consultants on company wide organisational change programs, facilitators
and presenters for corporate conferences, workshops and seminars at all levels,
as well as one-on-one briefings, coaching and consultations.
Here are some
comments about Michael Edwardson's courses and presentations.
“Thanks for a great course…not
only did I learn things that I will use for a long time but I
had an enjoyable time doing it.”
“Attentive
to participants needs, really tries to invoke interest and succeeds
in making the subject matter interesting!…I can seriously
say Michael is the best presenter I’ve had.”
“He is interesting
and keeps things fun…a great course, I would recommend it
to anyone.”
“Thank you
very much. This has been the most rewarding and enjoyable course.
It assisted me personally and I truly got a lot out of it.”
“He has
a great amount of knowledge and can communicate really well.
Funny yet informative. The best presenter I’ve had and very
well respected.”
“I have
really enjoyed your course and learnt lots too. Overall we really
appreciated it.”
“He is very
practical – relating a highly information based course to
real life examples. The sessions were always fun.”
“This is
one of the most practical and interesting courses I have ever
done. I feel it has given me confidence at work and a greater
understanding of myself. Thanks.”
"Welcomed
the high level of interactivity and humour. Also that the speaker
appears to be at the cutting edge of the field and was frank
about debate on concepts and ideas...great session."
"Very good
workshop. Michael is a really good and involving presenter."
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