| May I Help
You?:Great Customer Service for Small Business -
$24.95 |
|
|
| Jillian Mercer |
| Customer service is about much more than just serving
customers. But what exactly is good customer service, and how do you
go about delivering it? Designed to help small business owners
unravel the mysteries of the service transaction, this book covers
the "Nine Guiding Rules of Good Customer Service" that ensure your
customers are happy with your service and not just with the skills
and products you sell. Whether you work in the trades or in the
provision of professional services; whether you work by yourself or
have a small team of workers to help you build your business; great
customer service is one thing that can make you stand out from your
competitors. |
| ISBN |
1865088587 |
| Format |
PaperBack |
| Category |
Marketing |
| Publisher |
Allen & Unwin (Australia) Pty Ltd |
| Publication Date |
01-Jul-2003 |
| Pages |
208 |
| Dimensions |
208 x 140 |
|
| Other
Books in this category |
| All
Books by Jillian Mercer |
|
